IT Service Management (ITSM)

28 enterprise products in the directory are classified under IT Service Management (ITSM). Compare them below, or open the full directory to filter by your whole stack.

• Alerting

  Atlassian

  Centralizes alerts from various tools, enabling intelligent routing and on-call management to ensure timely incident response.

• Incident Management

  Atlassian

  Provides a unified platform for managing the entire incident lifecycle, from detection and notification to resolution and reporting.

• Jira

  Atlassian

  Jira is a project management tool used for tracking issues, bugs, and features. It is commonly used by software development teams and other organizations to manage workflows and collaborate effectively. The integration w

• Jira Service Management

  Atlassian

  An IT service desk and ITSM solution for managing IT operations and business service desks.

• On-Call Management

  Atlassian

  Manages on-call schedules, rotations, and escalations to ensure the right people are notified and respond to incidents.

• BMC Helix

  BMC

  BMC is a global leader in IT solutions, providing software and services to help organizations manage their IT infrastructure. BMC Helix is their AI-powered service management platform. Integrating with SAP Solution Manag

• Remote Support

  BeyondTrust

  Provides secure, reliable, and efficient remote access for IT support to troubleshoot and resolve end-user issues.

• ConnectWise Manage

  ConnectWise

  An all-in-one platform designed for IT solution providers to manage business operations, customer relationships, and projects.

• Freshservice

  Freshworks

  An IT service management application to centralize IT issues, manage assets, and provide self-service for internal users.

• Ivanti Neurons for ITAM

  Ivanti

  Provides comprehensive visibility and control over all IT assets, reducing costs and risks.

• Ivanti Neurons for ITSM

  Ivanti

  Streamlines IT service delivery, incident management, and change control for improved efficiency.

• Kaseya IT Complete

  Kaseya

  An integrated suite of IT management software solutions designed to empower MSPs and IT departments.

• Kyndryl Digital Workplace

  Kyndryl

  Solutions to enhance employee productivity, collaboration, and experience in a modern, distributed work environment.

• Managed IT Services

  Lucid

  Comprehensive IT management and support packages designed to streamline operations and allow businesses to focus on their core activities.

• ServiceDesk Plus

  ManageEngine

  Comprehensive IT help desk and asset management software to streamline IT operations and improve service delivery.

• AI Assistant

  Moveworks

  An AI-powered assistant for the entire workforce, designed to find information and automate tasks across business applications.

• Knowledge Studio

  Moveworks

  Transforms support data into actionable knowledge base articles, making information easily accessible.

• Service Management

  Moveworks

  Tools to help stakeholders track and resolve employee issues before they escalate, improving overall service delivery.

• Sapient Sustain

  Publicis Sapient

  Shifts IT operations to autonomous, AI-driven resilience, resolving known issues automatically and reducing tickets.

• ServiceNow GenAI

  ServiceNow

  ServiceNow GenAI is an AI platform designed to enhance IT service management processes, streamlining workflows and improving efficiency. GenAI automates tasks, provides intelligent recommendations, and offers predictive…

• ServiceNow IT Operations Management

  ServiceNow

  ServiceNow ITOM (IT Operations Management) provides visibility into and control over IT services and infrastructure. It offers capabilities such as discovery, service mapping, event management, and automation. ServiceNow

• ServiceNow IT Service Management

  ServiceNow

  ServiceNow ITSM is a cloud-based IT service management platform that helps organizations manage IT services, workflows, and operations efficiently. It provides a comprehensive suite of tools for incident management, prob

• SolarWinds Service Desk

  SolarWinds

  Cloud-based IT service management solution to streamline IT support and asset management.

• IT Documentation

  SuperOps

  Ensures critical IT information is organized, standardized, and easily accessible for streamlined IT operations and knowledge sharing.

• Service Desk

  SuperOps

  Organizes, prioritizes, and resolves support tickets efficiently with automated workflows, intelligent routing, and seamless client communication.

• SuperOps PSA

  SuperOps

  Streamlines IT operations for MSPs and IT teams, enhancing client engagement and revenue growth through efficient service delivery.

• Tebco zManager

  Tebco

  Tebco zManager provides improved mainframe DevOps by providing an enhanced interface for managing incidents, changes, and releases. Integrations with ServiceNow provides a centralized platform for managing IT operations.

• monday Service

  monday.com

  A unified platform for managing customer support tickets, service requests, and IT operations with integrated teams.