Freshworks
Freshworks offers a suite of cloud-based customer engagement software designed to help businesses of all sizes deliver exceptional customer experiences. Their products, including CRM, helpdesk, and marketing automation tools, streamline sales, support, and marketing efforts, empowering teams to work more efficiently and build stronger customer relationships.
Freshworks products (7)
Freshdesk
A cloud-based customer support software providing ticket management, multi-channel support, and powerful automations for exceptional customer service.
Freshdesk Omni
An all-in-one, omnichannel customer service solution supercharged with generative AI for enhanced customer support and engagement.
Freshmarketer
A marketing automation app for creating email campaigns, managing customer journeys, and analyzing website visitor behavior.
Customer Experience · Marketing Automation · Workflow & Process Automation
Freshsales
A CRM application to manage sales efforts, track leads, contacts, accounts, and deals with integrated email and chat features.
Customer Relationship Management (CRM) · Workflow & Process Automation
Freshservice
An IT service management application to centralize IT issues, manage assets, and provide self-service for internal users.
Freshworks CRM
An AI-powered CRM solution designed to engage customers and drive sales, offering a unified view of the customer journey.
Customer Relationship Management (CRM) · Customer Experience · Marketing Automation
Freshworks Neo
The underlying platform for Freshworks applications, providing a unified admin center, marketplace, analytics, and API integrations.