ServiceNow
ServiceNow provides a cloud-based platform that digitizes and automates workflows across various industries. Its core offerings enable organizations to manage IT services, customer service, and employee experiences more efficiently. The company serves a broad range of sectors including finance, healthcare, government, and manufacturing, with a significant presence in the United States.
ServiceNow products (10)
Customer Service Management (CSM)
Connects customer service with IT and other departments to deliver seamless, proactive customer experiences.
Customer Relationship Management (CRM) · Customer Experience · Workflow & Process Automation
Governance, Risk, and Compliance (GRC)
Unifies and automates risk, compliance, and audit management across the enterprise.
Business Continuity & DR (BCDR) · Compliance & Audit Management · Governance, Risk & Compliance (GRC)
HR Service Delivery (HRSD)
Automates HR processes, from onboarding to employee inquiries, to improve employee experience and HR efficiency.
Digital Workplace · Human Capital Management (HCM) · Workflow & Process Automation
Security Operations (SecOps)
Automates and orchestrates security incident response, vulnerability management, and threat intelligence.
Attack Surface Management (ASM) · Incident Management & On-Call · Security Orchestration, Automation & Response (SOAR)
ServiceNow GenAI
ServiceNow GenAI is an AI platform designed to enhance IT service management processes, streamlining workflows and improving efficiency. GenAI automates tasks, provides intelligent recommendations, and offers predictive…
AI Agents & Orchestration · Digital Workplace · IT Service Management (ITSM)
ServiceNow Healthcare and Life Sciences
ServiceNow provides a cloud-based platform for digital workflows. Their Healthcare and Life Sciences solution helps healthcare organizations improve patient experiences, streamline operations, and reduce costs. ServiceNo
Customer Experience · Digital Workplace · Workflow & Process Automation
ServiceNow IT Operations Management
ServiceNow ITOM (IT Operations Management) provides visibility into and control over IT services and infrastructure. It offers capabilities such as discovery, service mapping, event management, and automation. ServiceNow
Cloud Operations · Incident Management & On-Call · IT Service Management (ITSM)
ServiceNow IT Service Management
ServiceNow ITSM is a cloud-based IT service management platform that helps organizations manage IT services, workflows, and operations efficiently. It provides a comprehensive suite of tools for incident management, prob
Digital Workplace · IT Service Management (ITSM) · Workflow & Process Automation
ServiceNow Natural Language Understanding
ServiceNow Natural Language Understanding (NLU) helps automate workflows and improve service delivery by understanding user intent. ExpertSystem Cogito Platform provides advanced semantic understanding capabilities. Inte
AI Agents & Orchestration · Conversational AI & Chatbots · Natural Language Processing (NLP)
ServiceNow Security Incident Response
ServiceNow Security Incident Response provides a structured workflow for managing and resolving security incidents. Integration with Cyber Insurance platforms enables streamlined communication and coordination between in
Incident Management & On-Call · Security Orchestration, Automation & Response (SOAR) · Threat Detection & Response
ServiceNow categories
- Workflow & Process Automation
- Digital Workplace
- Incident Management & On-Call
- IT Service Management (ITSM)
- Customer Experience
- Security Orchestration, Automation & Response (SOAR)
- Threat Detection & Response
- AI Agents & Orchestration
- Customer Relationship Management (CRM)
- Business Continuity & DR (BCDR)
- Compliance & Audit Management
- Governance, Risk & Compliance (GRC)